Sixt
Reviews and Complaints
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Verified Reviewer | Grapevine, TexasBad experience
Preferred solution: Price reduction
User's recommendation: stay away
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Sofia, Sofia-CapitalOvercharged
Preferred solution: Let the company propose a solution
Poor Customer Service
User's recommendation: Do not deal with this company.
I filed complaint
I filed a complaint back on April the 10th about being overcharged and taken complete advantage of and the vehicle was complete c***. We rented the vehicle in Baltimore airport to drive to Orlando Florida because our flight was canceled in Baltimore after leaving after leaving Raleigh Durham airport .
The vehicle had all kinds of issues that we did not discover until we were already on the road in the middle of the night and it was too late to turn back at that point. After filing the claim I was contacted contacted by the manager at BWI SIXT and and all she wanted to do was offer me an upgrade on my next rental rental. I informed her I informed her that I would never be renting from SIXT again yes I exceeded and she said that she would escalate it to her regional manager manager.
I have never heard back from anybody And now 2 different times I have tried to call in and it says that their phone system is experiencing some sort of a malfunction. I just called in again and the only person I could get ahold of was in roadside assistance and as soon as I started to talk he hung up on me.
Preferred solution: Full refund
User's recommendation: Do not rent from this company. They are highway robbers.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Auburn, MassachusettsCharged for changing pick up time
On March 13 we arrived at the airport in Fort Myers, FL at 1am to pick up our rental car. Original pick up time was March 12 at 4:30pm.
Our flight was cancelled then new flight had further delays so during the day we went onto the app and changed our pick up time so we wouldn't lose our reservation and to be courteous. When we finally arrived the Sixt attendant said we were charged an extra $112.16 for making this change on our reservation? We had prepaid our rental at $422 but we needed to pay the extra charge if we wanted to get the car. It was 1am so we didn't really have a choice.
This was our first rental with Sixt and it would have been a perfect experience if not for this issue.
We would like to request a refund of this $112.16 charge. Thank you
User's recommendation: Don't change your pick up time!
Poor customer servies
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Rishon Leziyyon, Central DistrictLet me more informations rent cat terns and conditions in Tirana airport , Albania
User's recommendation: Not answer, You are not welcome here
This company all about their money you have issues with your reservation you can’t get no help and they take your money right away after you done with the reservation worst company evy
User's recommendation: Make it fair for customers to get their refund back
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDamaged tires on vehicle
I have contacted Sixt on numerous occasions by e mail as they do not answer the phones for reporting damage or problems with the hire vehicle. I have a nail in rear passenger side tire and a slow puncture in front passenger tire.
I was told I had to drive 56 miles to Tampa International Airport to change the vehicle along the I4 and 275. As there were no other pick up points near Winter Haven. As I still have approximately 2 weeks left on the hire and I have been attempting to get this rectified for over a week it has totally spoiled our holiday.
Whats even more concerning is that we are both over 65 and are expected to do drive that distance with faulty tires and absolutely no help or advice from Sixt. If I drive this on the roads and have an accident or cause an accident who is responsible for any damage especially as they have been notified of the issue.
Preferred solution: Price reduction
User's recommendation: Don’t use Sixt they do not help with any issues
Difficulty canceling car rental
User's recommendation: Do not rent a car with SIxtonline.com
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerVERY BAD SERVICE!!!!!!!
DEAR COMPLAINT COLLECTOR:
THE CAR SIXT RENTED TO ME ON MY RECENT TRIP TO FRANCE WAS A DEATH BOX!
UPON LEAVING CHARLES DE GALLE AIRPORT THE CHECK ENGINE LIGHT ILUMATED AND I WAS FORCED TO STOP AND BUY WATER FOR THE CAR.
THE VERY NEXT DAY WE HAD TO ADD A LITER OF ENGINE OIL TO THE CAR. AGAIN TO SILENCE THE CHECK ENGINE LIGHT.
ALSO I COULD NOT SHUT OFF THE AUTO STEERING UNIT AND THE CAR BECAME TO BECOME TWISTY AND TURNY AND ZIG-ZAGED ALL OVER THE FRANCE ROADS.
ALSO THE CAR SMELLED OF DIRTY HUMANS AND THE DRIVERS SEAT WAS COVERED IN WHITE STAINS.
THE CHECK IN LADY (CATHERINE)WAS RUDE AND ILL-MANNERED; AND YOU PARKING LOT ATTENDENT WAS WORSE.
WHY DO YOU PLACE RUDE AND DISCOURTEOUS PEOPLE IN PLACES WHICH INTERFACE WITH THE PUBLIC?????????
GEORGE BROWN
cc:
ERIC SIXT
JORG BREMER
DETLEV PARSCH
George E. Brown
gbrownboston@***.com
617.723.6073
- Overpriced
Preferred solution: Full refund
User's recommendation: DO NOT RENT FROM SIXT!!!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | San Antonio, TexasNo answer
- No pros
Preferred solution: Invoice
User's recommendation: Don’t use
WRONG DOING
User's recommendation: DO NOT RWNT FEOM THEM
Worthless
User's recommendation: Forget customer service and try to have your routing questions available at the rental desk
I didn't receive my 200.00 dollars back
User's recommendation: Rent from Stix they are very friendly, and have good quality service and excellent employees
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You made a long post yet never said EXACTLY what the problem is. Did the car break down? Why is your loss $1200?