Susan B Zgh

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Verified Reviewer
| map-marker Los Cabos, Baja California Sur

Fraud

My husbands Amex was used by a Sixt agent to fraudently book airline tickets in Cabo San Lucas. Aeroméxico airlines purchase of almost $700.00 uS.
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Preferred solution: Agent prosecuted

User's recommendation: Use another company

Renesha J Kzu
map-marker Vero Beach, Florida

Over charged my bank card

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Im seeing that this company over charged my card 2 times for something that did . I dont how to get in contact w them but I would like to settle this once & for all or I will be calling corporate. My bank is over drawn $999.94 for unauthorized transactions. I am very frustrated. No number to call or talk to anyone this is not okay.
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Loss:
$400

Preferred solution: Price reduction

Marcin Z Gyw

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Verified Reviewer
| map-marker Chicago, Illinois

Bad practices.

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Sixt - Bad practices.
I got a good deal on full size from one of the travel sites. Next day I dropped my other rental and came to the O"Hare airport Sixt desk to find out they are out of vehicles and can rent me only premium vehicle for almost twice as much as my reservation. I did another reservation for that vehicle using their app just to find out they do not have this car either! In my opinion, I was racially mistreated! There is no other explanation! I escalated it to their customer service and received some lame excuses! It is clear they allow for that kind of practices. Be aware. You cannot depend on their service!
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Pros:
  • Actual retal car was just fine
Cons:
  • Reception desk
  • Lied about special deal then charged exorbitant fees

Preferred solution: Let the company propose a solution

User's recommendation: Prepaid your reservation or be aware.

Jeniyah Pnx

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Verified Reviewer
| map-marker Denver, Colorado

Been hung up on twice

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Customer service sucks!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!nnnnnnnnnnnnnnnnnnnn!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
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User's recommendation: Great rental but don’t count on getting any live help

Vienne Vcn

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Verified Reviewer
| map-marker Orlando, Florida

Lost reservation/incorrect charge

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I called in and booked a reservation with a representative. I was told I would receive an email for confirmation. I did not receive but the money came out of my bank acct so I went ahead at airport to get my rental. They said they did not have reservation and did not offer to help. After calling back into customer service I was also offered no help and told to email in. I emailed in and got a generic reply. No helplost reservationand charged for no service.
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Loss:
$351
Cons:
  • Do not respond to a complaint

Preferred solution: Full refund

User's recommendation: Find somewhere else to rent car

Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Sicklerville, New Jersey

No one has gotten back to me since 1/9/21

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Sixt - No one has gotten back to me since 1/9/21
I booked a rental online for Sixt for 3/5-3/11 pick up in Miami. When I received my confirmation it was for 2/5-2/11. Since I booked my air and hotel that same day the chances of me selecting the wrong dates were slim to none. I used a coupon code I had in my email. I went into my reservation to change the date. It cost 4x the money for those dates and way more than any rental car company in the area. I went to cancel and because I pre paid there was a $100 fee. I have tried to contact Sixt with no luck! I loved renting from them used them in Vegas and LA but will no longer use them or even consider.
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User's recommendation: Stay far away!!!!!

Emiliano B Vsn

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Verified Buyer

Complaint

Sixt - Complaint
Car rental had issue with tire disflating til deciding to put spare on and not risk an accident when contacting office they provided an replacement but claimed I damaged tire and charged me for damages unbelievable strongly believe was taken advantage off hopefully sixt will fix this
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Loss:
$100

Preferred solution: Price reduction

User's recommendation: Drive car a few miles to test

Lakenya B

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Newark, New Jersey

Money return

Sixt - Money return
Sixt - Money return - Image 2
I have not gotten my deposit back yet and I would like for someone to contact me so I can recut back or should I call the bank @???
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Loss:
$500
Pros:
  • Money back

Preferred solution: Deposit of 500 back

Kejia H

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Verified Reviewer
| map-marker Scarborough, Ontario

This company is a fraud

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We rented the car in Switzerland - received a very scratched up car and when we expressed our concerns to the agent - I was reassured the car was fine and all the scratches were documented (which did). We did however check all the scratches and they were indeed on the receipt.

Upon returning the car, the car was received and ok'ed by the airport employee. 15 hours later we mysteriously received a "damage report which claims one of the scratches became "deeper and longer" (in different words but essentially the same thing). We of course reported that the damage wasn't caused by us and it was well documented in the original receipt. We thought everything would be fine but three weeks later, we were asked to pay ~2000 euros.

Now I have emailed them (called 10+ times and tried different routes, each time it led to a dead end) and waiting for their response...let's see what they get back to us on.

This feels very fraudulent and buyers be aware!!! I've rented in many countries and hundreds of times - first time ever i encounter something like this.

If you encounter situations like this, credit card companies are your best friend - make sure this company doesn't get paid for their scams.

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Preferred solution: Full refund

User's recommendation: Do not use this company at all

Dennis G Hax

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Verified Reviewer
| map-marker Fort Myers, Florida

Abusive treatment at Ft Meyers Airport rental return atea

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The attendant used abusive and vulgar language to me when I could not correctly use the bar code to get out. He was very loud and verbally abusive. Very intimidating and threatening Ft Myers Airport February 13 Th at around 12:30PM. D. GUCKIAN 401 480 ****
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Preferred solution: Apology

Brian A Qxg

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Verified Reviewer
| map-marker Walnut Creek, California

Ford Mustang Sixt Warranty Misinformation

Ford Mustang Sixt Warranty Misinformation
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I recently purchased a 2019 ford mustang gts Sixt from my local Ford dealership and before i made my 2nd payment the engine has a major problem. Im being told that once the Mustang left the Ford factory and was sent out to Shelby and the supercharger was added that the Ford factory warranty was voided. Im not sure i believe them, they may be trying to make me pay thousands for repairs that are still covered. What im wondering is if that is true. Did sending the 2019 Mustang to Shelby void the factory warranty? And if not is there anything you can send me so that i can prove that is not true? Any help would be greatly appreciated. Thank you, Brian Arellano
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Loss:
$25

Preferred solution: Any information that states the 2019 Mustang gts Sixt still has Ford Factory Warranty after being delivered from Shelby Las Vegas.

User's recommendation: Beware of used car salesman

jim w Hoj

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Verified Reviewer
| map-marker London, England

Change of email address

Good Morning, I have a problem I am registered with SIXT card number 33 74 ** **, when I registered my email address was jimwalter@***.com, my email provider changed my email address to jimwalter@***.org. when I try to log in the code is sent to my old address which I can not access. please advise. Jim Walter
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Preferred solution: change of email address

Terrese D Tae
map-marker Dallas, Texas

Terrible service

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I'm trying to modify my reservation and can't! I need to get in touch with Sixt customer service and can't! I need to know if I can get my rental after 11:30 p.m. I changed my flight to a later time.
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Preferred solution: Deliver product or service ordered

Khazrul Elzey K
map-marker London, England

I cannot redeem my voucher

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I want to use my voucher but It write in valid. My voucher no XFND399710****. I want to book from Reykjavik airport
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Loss:
$857

Preferred solution: Let the company propose a solution

Jewell G Vgg

Checking a reservation

Im trying to see if I got a reservation already. For bush airport in Houston may 5-9 Jewell Green please
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Preferred solution: To see if I made a reservation already

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