Anonymous
map-marker San Pedro Sula, Departamento De Cortes

Reservations issues

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Good morning it is very unpleasant to have to come to the location and find out there is a extra mandatory charge of $180 for insurance that only covers other party damage per booking, my credit card insurance convers damages to all parties in case of an accident but the location stated they didn't care and I had to pay the amount or canceled. I was informed if I canceled I also had to pay cancelation fees. Not to mention my booking was all mixed with canceled reservations and had to get on the phone to get it resolved. I had 2 rentals San Pedro Sula Roatan Ruben Milla
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Anonymous
map-marker Orlando, Florida

Veteran disccount

When i booked my rental, i was told there was no discount for military veterans. After returning the car, i recieve an email stating tbat there is a year round discount of 5 percent. May i have tbat amount refunded? I provoded my identification to the agent that i am a disabled veteran.
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User's recommendation: Be adament with them

Anonymous
map-marker Philadelphia, Pennsylvania

Refund

My name is Rose Williams and I have not received my $200 refund back yet. My rental agreement # 948170****. The car was returned 12/17/2021.My email is: delores1012@***.com I spoke to 2 people, first Anthony who said the money goes back on my car in 7 days. Which should of been 12/27/21. It did not. Please respond. Thank you
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Anonymous
map-marker Palm Beach Gardens, Florida

Incorrect final billing

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Wanted to question final bill vs quote on recent rental. They dont take calls, & no one can explain. Basically, they have your cc & can charge whatever they want!!
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Cons:
  • No one to talk to just too bad replies to email
  • Over charging and bad customer services

User's recommendation: Don’t use Sixt

Khooshe A

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Verified Reviewer
| map-marker West Palm Beach, Florida

Extra charges

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I rented a car over a month ago, and now I have an additional $42 charge on my credit card with no explanation and no emailed invoice. This is the company who also charged me $80 for cleaning that same rental, and ended up reimbursing me. This is a bad company to deal with. I called them just now and after going through the steps of getting to a customer service representative, the message says: no one is available due to obvious reasons. What obvious reasons? And the message says to contact them via email! In the mean time they have pocketed $42 of mine.
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Loss:
$42

Preferred solution: Full refund

User's recommendation: Don’t rent from Sixt, the extra charges keep coming.

Melvena Qjz
map-marker El Dorado Hills, California

I need my ding against my credit deleted

We paid our bill and Sixt still sent us to collections. We need the ding ont our credit removed and conformation that it has been done.
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Olamide O Vgv

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Verified Reviewer
| map-marker Decatur, Georgia

They Hav Failed to Return my Security Deposit

Basically, they haven't returned my security deposit yet I have no way of getting in contact with customer service
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Loss:
$400

Preferred solution: Full refund

JOSEPH S Rgx

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Verified Reviewer
| map-marker Nuremberg, Bavaria

Receipt for Joseph Smith

I am looking to get a receipt for rental agreement # 948113****. I rented this car in Nurienburg Germany and returned it to the airport yesterday November 23, 2021, at 4 am in the morning.
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Preferred solution: I need my receipt for my usage of the rental.

Resolved
Patricia M Vmt

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Verified Reviewer
| map-marker Orlando, Florida

Resolved: Error charges on my credit card

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Updated by user Sep 13, 2021

Company fixed the issue and I have been provided with full refund.

Updated by user Sep 13, 2021

SIXT came back to me via email and explained the error, and promptly offered a full refund of the charges. It seems I declined the additional insurance but when signing the car release at counter, it was a digital keypad for only a signature, and it was NOT declined but I could not see that...you only see a keypad for your signature.

Original review Sep 13, 2021
I was charged $890 upon returning car with no explanation, and no way to contact SIXT (no phone number and no reply to emails). I have now received feedback from SIXT and all charges have been reversed! Timely and great customer service.
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Pros:
  • Best value for money

User's recommendation: Use SIXT....they are good and fair!

Uyanga N
map-marker Takoma Park, Maryland

More than double charged

Illegal charge double charged never used sixt car site down still charged give my money back illegal charge
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Preferred solution: Full refund

Peter J Nbe

Charged for toll when I expressly said at time of rental that I pay tolls in cash

Sixt - Charged for toll when I expressly said at time of rental that I pay tolls in cash
Charges for toll when I said no at time of rental; this keeps happening with rental companies including Sixt and I feel especially duped by this underhanded practice. I will not pay this Jill.
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Preferred solution: Apology

Tierra M Vnp
map-marker Atlanta, Georgia

I want to know the deposit amount to rent a car

Just need to know the deposit amount because Im trying to rent a car from today until Friday or Saturday?
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Pros:
  • Large selection of cars
Cons:
  • Everything dont use them
  • Refund policy is horrible

Preferred solution: Information on the deposit

Joseph C Ujv

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Verified Buyer
|

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Verified Reviewer

Overcharged

Sixt - Overcharged
I was overcharged by 2 days!! They said i returned the car on the 16th at 15:33. I have the original copy of the bill showing I returned the car on the 15th at 8:35 am. Overcharge was $341.27!
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Loss:
$341
Pros:
  • Cost
Cons:
  • Overcharge

Preferred solution: Full refund

Sedric Aub

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Verified Reviewer

More than double charged

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Rude customer service v and gave me different car for $109 more a day. and charge more mor thn $750 extra why.?
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Pros:
  • Car

User's recommendation: Not at all

Anonymous
map-marker Miami, Florida

Why was my card charged again

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Ok before I got the rental my card was changed 667 dollars this was on the first on November on the 15 of November when I brought the car back they changed my card again and now my account is overdue I did not get my 200 hundred Dollars deposit back for the rental
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