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1.4

Terrible customer service and business model. Walked up to counter Friday night to check on what they had available. I was in town (San Antonio)for the weekend with my son and wanted to rent something fun (e.g. Mercedes). I had read the reviews warning about them baiting and switching so I walked up, without a reservation, and asked what they had available.

The guy behind the counter offered a Mercedes C class for $160 per day. I told him that I had just looked online and it said the same C class car was $67 per day. He told me that was the online rate and the walk up rate was $160. I had it up on my phone and asked if I were to book it online would I get that Mercedes. He said that he wouldn't honor it because there was a 30 minute "rule" to prevent people from doing that! My son blurted out "you don't want people to book online?!"

I said, "okay, we'll book it and go grab a drink and be back in 30 minutes. The guy responded "I can't do that because now you're just trying to get around the rules." He went on to say that his manager would be in trouble too if they just honored the online price for everyone! (he actually said that)

At least three times he offered me a Chevy Cruze for $75 a day. The online rate for that car was $43.71! (I guess it was subject to the same reasoning)

This all took 5 minutes. At which point I walked 50 feet down to National (my regular place) and made an online reservation. Walked straight out to the Executive Aisle and picked out a sweet Audi SUV for $37 a day. (The lesson: use National, they're great)

Do not even attempt to rent from Sixt. It's a poorly executed bait & switch scam. Their car choices look pretty cool online but that's where the appeal ends.

Reason of review: Order processing issue.

Location: 9559 South Terminal Drive, SAT Rental Car Center, San Antonio, TX 78216, USA

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