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Worst customer service so far. Prepaid for the rental vehicle. Went to the countef on time and told the female at the desk that my family's flight was 2 hours late. I wanted the vehicle to see if it was big enough for my father's wheelchair and luggage for the rest of...
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1.8
Roissy-En-France, Ile-De-France
#1265534
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What a comically nightmarish experience I had with Sixt, which managed to sink beneath even the low bar I've come to expect from companies in this era of corporate fraud and disingenuous customer service. I made the rental reservation through Kayak as I've done dozens...
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1.0
I didn't like
  • Customer servics
  • No reduced price honoring
  • Absence of customer care
#1252722
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We rented a car from Sixt rental in February 2018 from Geneva to Zurich for 2 days. it was easy enough, so we thought. Returned the car at Zurich airport and the staff just wanted the key back. Never inspected the car. I remembered asking "that's it?" He smiled and...
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1.5
I didn't like
  • Bad customer service
  • Charge for damage to car
#1251878
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I reserved a Mercedes. I checked in online the night before to supposedly reduce the wait time at pick up. We had to wait 30 minutes for the shuttle to show up at the airport to pick us up and then when we actually got to the off campus rental lot they had a lot full...
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1.0
#1243558
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I rented at night and didnt notice the small scatch on the van and nobody was around to do the walkaround. "How convinient"when i returned the next day thats when all my troubles started is not enough that my insurance paid for the damage my irk is that 3 years later...
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Anonymous
Frank

Check the laws regarding statute of limitations.

1.0
#1233250
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Sixt - Update

They have offered to take 30% off the cost. It is with credit card company now and it will be there final decision.
1.0
Details
Additional Fees
Additional Services
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Insurance Quality
Location
Price Affordability
Product or Service Quality
Reliability
Value for money
Website
#1231350
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I was a customer of the Sixt for the first time, and the last one because I've never been well served from the beginning I've been to São Miguel several times I've always been well served with other companies but this for God's sake is an explorer they took me for...
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Ponta Delgada, Açores
#1226100
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IT's a SCAM. First voucher says deposit 6535kn(825e) for franchise on your VISA. After you arrive on holidays and you do not have choice they will add 350e more so total 1250e without any further notice and then if your visa limit cant support this then they FORCE YOU...
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1.0
Pula, Istarska Zupanija
I didn't like
  • Denying previous offer of full refund
  • Customer services
  • Reception desk
#1225003
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We rented a vehicle from SIXT for a week, left it at their return location and left the vehicle in the same condition as it was received in, there was no note of a scratch or any damage upon return, everything was marked as ok, then received a letter in the mail weeks...
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#1215793
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Previously, I have found Sixt to be excellent and recommended them to many and have been a loyal customer. We prrepaid for cars to be collected in Estonia. We were denied the cars and refund. All documentation that was requested by email was ready but no cars and no...
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Anonymous
Anonymous

The issue has not been resolved and there is no desire by Sixt Head Office or Sixt In Estonia to resolve the issue.Be very careful using Sixt as a hire car company as there is...

1.5
Tallinn, Harju Maakond
I didn't like
  • Lack of clear information required to collect our vehicles
#1211383
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