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Weve rented at least a hundred times from various rental car companies for business and leisure, and SIXT is by far THE WORST SLEAZIEST RENTAL CAR COMPANY around.Its no surprise they get an F rating from the Better Business Bureau.

Heres our Sixt complaint regarding what we call the Sixt Upsell Scam. 2 weeks ahead of time, Id reserved & prepaid for a car from Sixt for our family to use at a wedding in April in Dallas TX. When we arrived at the Sixt DFW counter as scheduled after a long flight, the Sixt rep (Arlan) told us they didnt have a vehicle in the category we reserved. We thought, okay, it happens, although this was the first sign of how poorly managed Sixt is; when you prepay for a rental, which gets you a small discount, you agree to pay for at least 3 days rental whether or not you show up.

Sixt shouldnt be surprised when you show up expecting the vehicle youd already paid for. Our experience then got much worse: Other agencies, in situations like this, will offer you an available, suitable vehicle *AT NO ADDITIONAL CHARGE*, but the Sixt rep, after first offering a small car that didnt meet our needs, eventually offered us an acceptable and larger vehicle, but only if wed agree to pay $100 more (higher rate plus taxes and fees) - even though the lack of the reserved vehicle was entirely their fault. It seems Sixt assumes most customers will simply break down and pay the extra money. Sleazy, sleazy, sleazy.

We refused, insisting Sixt should rent to us for the agreed rate. But instead of doing the right thing, Sixt held our tired family hostage for a long hour. Eventually, a vehicle like we reserved magically appeared. During the entire delay, no supervisor came to help, and the 2 or 3 other reps nearby just kept their heads down, as if this was standard operating procedure.

A young couple waiting at the counter were also having trouble with their rental. If anyone wants to start a class action lawsuit against Sixt, count us in.

DONT RENT FROM SIXT!Theyre not the Sixt worst, they are THE worst.

Review about: Sixt Car Rental Booking.

Reason of review: Poor customer service.

Monetary Loss: $500.

Preferred solution: Tell the world, don't do business with Sixt until they stop their upsell scam..

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MNelson77
#1345428

Sounds like standard operating procedure. I'd love to give them credit for doing the right thing by apologizing and offering refunds, but I get the feeling it's a pretty unethical outfit running the show.

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