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Sixt - Rude and angry customer service

We flew 18 hours from Seattle- the plan was late . After arriving at Malta airport had to spend another 30 min in line for car. Finnaly, we were announced that we are later for business hours ( that was 17:30 ) and had to pay additional 17 euros. I try to argue that there was a sign of business hours (till 20:00). The representative was very rude and disrespectful. I spent an hour try to get the car . They did not have automatic ( as I requested) and rent price was higher and that was endless amount of additional fees and fines. During our stay we used the car twice. We wasted a lots of money and stepped into the very bad company recket and attitude. Most unpleasant experience I ever had renting the car. Never again through this “company” Shocked
1.7
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I didn't like
  • Bad customer service at malta airport
#1452319
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Sixt - Damage after return

Sixt - Damage after return
This is what I wrote to Sixt after receiving a bill for damage they said I did. I received the notice of damage 3 days after I returned the car. The scratch will cost $1100 US or 970 EU. "Thank you so much for your inflated bill for the minor scratch on the bumper, which you can still not prove I caused. I am wondering, since there was prior damage on the vehicle bumper, per our paperwork, why the was bumper still damaged? Did the prior damage not get paid, and or fixed? Obviously the bumper was not repaired, so I can only assume that in addition to the “new” scratch, we are paying for the entire bumper is to be refinished. In other words, the “bid” for work would include fixing all damage not just the
1.9
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I didn't like
  • After drop off fees for damage they say i caused
#1451788
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We returned our rental car at Sixt 2 weeks after we rented it in Orly France in August 2018 where we visited some of my relatives. Three months later, we received a letter from them telling us we damaged the rental car and they sent us pictures that were very blurry...
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#1423292
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Had a reservation with Sixt at ATL airport Sept.20, 2018 for a Mercedes CLA which was a nice deal 5 days $228.00 if you think this was too good to be true your right. Arrived at ATL international airport tired from my California flight headed over to Sixt for my...
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1.0
I didn't like
  • Deceptive marketing
#1415849
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Last July i rented a car from Sixt at Oporto airport in Portugal. Unfortunately, just a couple if hours out I burst a tyre. Although this happened beside a tyre depot, Sixt would not allow me get a replacement there, but insisted that we be ferried back to Oporto. In...
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1.5
Maia, Porto
#1406940
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Sixt in Boca Raton, Florida - Robbed

They stole 600 from my account when I paid 900 already
1.0
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#1392361
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They gave me a car which had damages more than 15 different places including rims!!! When i return the car, they claim that rim damage was caused by me! Even i showed them the proof of damages, without listening they sent me an invoice!!!!!! No communication, no call,...
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1.0
Luzern, Luzern
#1386562
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Sixt in Carolina, Carolina - Unlawful fees charged

This company took advantage my mom in Puerto Rico. After showing proof of insurance, they charged her "local fees" that turned out to be insurance. Manager told us to get a certified letter from insurance, which she then used to denied the claim (after months waiting for an answer). Corporate offices told me that the manager was the ONLY who could help.
1.5
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#1377039
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They invoiced and charged TWICE what the un-charged reservation amount was. I KNOW..that I left my Galaxy phone in the center arm-rest storage...because THAT IS WHERE I PUT IT WHEN THE BATTERY DIED, W/NO CHARGER WITH ME!!! It had my drivers license AND ATM card,...
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1.7
Gärtringen, Baden-Wurttemberg
I liked
  • That they were at the airport
I didn't like
  • Most everything else
#1368870
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I did rent a car from Sixt rental LAX On my returned day ,I was in a rush Called several times the location to prevent and proactively scheduled a commute from Sixt rental to lax terminal in order to get my flight I dropped my wife with luggage’s to check the flight I...
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#1368536
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